Covid-19

Dear Friends, 

We truly hope that this letter find you, and all your loved ones, safely and healthy.

For sure this is difficult times for every single one of us, worldwide. And never we have been so closest like this day. Where the race, the color, the money, the sex, the religion... doesn't matter.

After one month working at home we finally had the pleasure to open the doors of our Atelier & Showroom again with the confidence that we are here to last, thanks to YOU ​​<3 GRATEFUL for all the support we have received. Portugal is beautiful, and the world is pure pleasure <3 

Any way, we are hand making your Victoria Handmade basket bag with all WHO recommendations so they can leave our hands and reaching yours, safelly. 

Yes, you can visit us from monday to saturday (10am - 1pm / 2:30pm - 6pm) but with the mandatory use of a mask.

We have available disinfectant gel for you to use before, during and after the service.

Place on google maps ''Victoria Handmade Memórias D'aldeia Lda'' and you will get directly to our door.

All team working for you, is having care on the production of your bag: 

> Taking all necessary hygiene precautions to protect all the products;

> Regular hand washing upon arriving to work and between activities and contact;

> Space cleaning performed daily more than once a day and whenever necessary;

> Closely monitoring any signs of symptoms every single day;

Please note that taking into account the hight quality of craftsmanship we work with and in order to respect all WHO care, orders are currently taking longer to ship than normal: between 3 and 10 working days. But if you have urgency in your order because it is a gift or another important reason for you, contact us to +351 918 803 514 or info@victoria-handmade.com We are available to help you.

We are currently working with Ctt Express for Portugal, which guarantees delivery on the next business day after dispatch. Most of them are doing what they promised, save for the exception that it may take two business days if something unusual happens.

For shipping inside and outside of Europe, we send them by CTT carrier that have an international line and partnerships with all local carriers around the globe. We choose a registered shipping method that allows online tracking. For this international shipping we know that some delays are happen due to services restrictions. However we already ship to USA, UK, Spain, Germany and Switzerland, for example, after covid-19 be installed, and all them have been delivered although it took a few more days than usual in the past. Any way we will be checking them closely online with the tracking number.

At the time you receive your order direcly to your door - with the exception of absence at the address indicates and have to go to the post office to pick it up - here we leave some indications when receiving your order from the postman:

- As indicated by WHO, when receiving your package, do not touch your hands in your face;

- Discard the packaging after removing the contents;

- Wash or disinfect hands thoroughly at the end.

Always remember: Rainbow comes to all who go through the rain. So, do not lose HOPE.

Stay safe and take care of each other.

All love from Portugal,
Esperança, Carla, Daniela, Nina & Óscar,

Victoria Handmade Team.

Shipping

The shipping costs of your Victoria Handmade® bag are free worldwide.

Please note that taking into account the hight quality of craftsmanship we work with and in order to respect all WHO care, orders are currently taking longer to ship than normal: between 3 and 10 working days. But if you have urgency in your order because it is a gift or another important reason for you, contact us to +351 918 803 514 or info@victoria-handmade.com We are available to help you.

After shipped, the deliver of your order depends from country to country - this specific information depends on the basket bag or country you are ordering, and will be provided via email after your order confirmation.

Victoria handmade are shipped to Portugal, all countries inside and outside of Europe, Asian Countries and Rest of World. We already ship to places like India, Brasil, Hong Kong, Mexico, etc, and all went well.

If you want to confirm if we ship to your destination, please contact us through info@victoria-handmade.com

The delivery of your order is made from the carrier CTT Portugal, always in registered mail. This Carrier company have an international line and partnerships with all local carriers around the globe, ensuring shipping worldwide.

Yes, you can follow the journey of your Victoria handmade through a code that will be provided to you shortly after the shipment of your order.

General Questions

Payment can be made through the Credit Card system, PayPal & MB reference.

Yes, we have our atelier and showroom where you can get a close-up view of the production of our bags and buy.

You can use the GoogleMaps by adding in the search:
''Victoria Handmade Memórias D'aldeia Lda'' 
And you will get directly to our door. Or write - Rua Engenheiro Monteiro Conceição nº84, 2480-403 Corredoura - Porto de Mós. 

Our bags have the same limitations and resistance as any other leather purse, cork or any other common material. They are bags for all the year without any limitation in the season Autumn / Winter, all our pieces are waterproof - protected against the water, not damaging anything in the interior. It can pick up as much rain as a leather bag can, being the durability of a Victoria handmade bag equivalent to any other purse kind.

Our bags carry a lot of weight - probably more weight than ourselves can. Being that the Traditional Portuguese Basket was a piece to take to the market in order to transport grocery stores, and since the material and procedures that Victoria Handmade performs remain the same, a purse of ours can handle all the weight a person can take daily - and more.

Yes, your Victoria Handmade has a 3 month manufacturing defect warranty. It means that any manufacturing defects will be our responsibility to ensure the restoration. This warranty does not cover wear and tear due to use or poor storage over time.

Yes, we have the restoration service where 95% of the cases we can restore your piece when it wears out over the years. Please email info@victoria-handmade.com to explain the damage and send pictures of the same so we can find out the associated costs.

We are soft hearts and we cannot say no. Although it is not a piece of ours, it is still a Portuguese basket where our legacy is put into practice. Be sure to send photos of the piece to the email:
info@victoria-handmade.com
And we will give you an investment quote and how to proceed!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that we do not accept exchanges or returns for products that have been personalize.

Find out if you comply with the terms for exchanges and returns here (click).

We advise you to return your order by registered mail. Victoria handmade is not responsible for items damaged or lost in transit.

Adress:

Atelier Victoria Handmade / Esperança Vitória
Rua Engenheiro Monteiro Conceição, N84, Corredoura
2480-403, Porto de Mós,
Leiria - Portugal
If it is an exchange or return, make sure you comply with the terms agreed before you ship your order back to us - find the terms here (click)