- Organic reed: hand-harvested from the wetlands of central Portugal by our own team, ensuring sustainable practices and environmental care.

- Vegetable-tanned leather: we utilize traceable cow leather, repurposed from the food industry. Instead of ending up in landfills, this leather is transformed into accessories through an eco-friendly vegetable tanning process, free from toxins. This genuinely eco-friendly leather displays the material in its most natural state, preserving its imperfections and natural marks. We meticulously select the most beautiful hides for you.

- With exposure to sunlight and over time, this leather will develop a deeper hue, much like our own skin tans, further enhancing the uniqueness of each piece.

· ATTENTION: If you choose ''yes!'' in the field above ''Stamp your name, initials or expressions for + 25€'' - know that this Victoria handmade is unique, created just for you.

As provided for in Portuguese law in art. 10 of DL nº 24/2014 of 14 February, commonly known as the right to regret, pieces made according to the consumer's instructions are not covered by it. In other words, we will not make exchanges of custom Victoria handmade basket bags; Hope you can understand!

· You can only stamp capital letters, numbers, '' & '' and the '' ♡ '' symbol;

· You're not feeling inspired? Got you covered with these amazing quotes.

L♡VE

GRATITUDE ♡

STAY HUMBLE

FEARLESS & KIND

CARPE DIEM

FOREVER Y♡URS

HAKUNA MATATA

ENJOY LIFE

YOU CAN ♡

YOU MATTER ♡

· Safe & Secure payment with:
- MB Reference;
- MB Way;
- Paypal;
- Credit /Visa /Mastercard Cards;

We've made a conscious choice to use only sustainable fibers, handwoven with care. Crafted from high-quality materials, each basket bag becomes even more beautiful over time. With just a little care, your masterpiece can accompany you for years to come.

To help you maintain its beauty, we provide a care pack:

- A cloth bag for storage

- A jar of beeswax to preserve your piece

To ensure your Victoria Handmade creation remains beautiful as the years pass, follow these simple guidelines:

- Avoid scratching or rubbing your product against abrasive surfaces, especially the reed body (raw material).

- Keep your piece away from damp or humid environments, and avoid direct exposure to sunlight or sources of heat (such as radiators or overheated car interiors).

- To protect your masterpiece when not in use, generously apply the provided beeswax and store it in its cloth bag in a dry, well-ventilated place (for example, hanging on a hanger or displayed as a decorative piece in your room).

- Once or twice a month, use a dry cloth to hydrate your basket with the beeswax, preventing wear and maintaining its natural beauty. Apply the beeswax to the reed body, leather, and hardware accessories.

By caring for your Victoria Handmade masterpiece properly, you'll be able to enjoy its beauty for many years to come.

Have questions? Need help? Do you prefer ordering via phone or email?
Get in touch to:
+351 918 803 514 - Esperança Vitória, CEO
info@victoria-handmade.com

 We have a 14-day return policy, which means you have 14 days after receiving your item to effect a return.

The return of items applies exclusively to products that can be returned in the same conditions in which the customer received them.

We do not reimburse the costs of shipping fees on exchange or return items.

Please note that, as provided for in Portuguese law in art. 10 of DL nº 24/2014 of 14 February, commonly known as the right to regret, pieces made according to the consumer's instructions are not covered by it. In other words, we do not accept exchanges or returns of custom made-to-order products.

Find out if your masterpiece is eligible for an exchange or refund here.

We understand the importance of each piece and the value it carries. That’s why our baskets are crafted with dedication and respect for nature, minimizing waste and ensuring exclusivity. Here’s what you need to know about our shipping and delivery process:

• Handcrafted, Made-to-Order:
  Each basket is meticulously handmade just for you after your order is confirmed. Production time ranges from 3 to 15 business days, depending on the current artisanal workload.

• Personalized Delivery Estimate:
  Once your order is confirmed, you will receive an email with a more precise delivery estimate.

• Special Dates:
  If your order is intended for a specific occasion, please mention it in the notes field on the cart page before proceeding to checkout.

• Direct Contact:
  Should you wish to confirm if your basket will arrive on time, you can reach out directly to the artisan, Esperança Vitória, at +351 918 803 514, who will be happy to address your expectations.

• Shipping and Carrier Options:
  Once production is complete, you can check the shipping time for your location on the cart page by entering your postal code. We offer two delivery options:

  • CTT Express (free)
  • FedEx Express (extra fees for urgent deliveries)

We appreciate your support and for valuing the time and dedication that make each basket truly unique.